![]() If you have purchased a Seventh Heaven iLok code this cannot be used with Seventh Heaven Professional and vice versa. Expired demo products are still installed You may also need to try synchronising your iLok in iLok License Manager (right click the iLok and click synchronise).Ģ. Visit the ‘available licenses’ tab in iLok License Manager and right click it, activate, and select a physical iLok or machine location to activate to. ![]() When the customer tries once again to redeem it not realising it needs activating they find they cannot redeem it again. Usually the license is in the account has not been put on the iLok / machine yet. If you installed the wrong version please remove it with the uninstaller available in the knowledge base. Please double check your Seventh Heaven license is not being used with Seventh Heaven Professional or vice versa. Often this message is encountered when the license is being used with the wrong product and a second attempt is made to redeem/activate with the purchased code. It is very important to remember a license cannot be redeemed more than once, whether or not it has been used/activated, it can only be redeemed into your account once. Redemption count exceeded for a license code The most common issues redeeming and using the iLok licenses are discussed below.ġ.
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